Consumer Complaint Procedures

The Spectrum Trust, SSB is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against the Spectrum Trust, SSB should contact the Department of Savings and Mortgage Lending through one of the means indicated below: In Person or by Mail: 2601 North Lamar Boulevard, Suite 201, Austin, Texas 78705-4294, Phone: (877) 276-5550; Fax: (512) 936-2003, or through the Department's website at www.sml.texas.gov.